Job Description

Job Title

Schedules all surgical, gastroenterological (GI), and pain-management procedures and preoperative appointments

Has good knowledge and understanding of the surgery schedule and the format utilized by the center

Coordinates and schedules surgeries

Ensures that the needed documentation is obtained from all patients

Ensures that all patients receive needed information prior to surgery

Interacts with patients, physicians and other staff both within the ASC and at the Physician practice

Works effectively with the Physician practice to manage the surgery schedule

Provides accurate, timely and responsive information to patients, Physicians and other stake holders

Coordinates processes and route all paperwork as required to meet physician and facility requirements

Ensures efficient telephone communication

Follows all written protocols and procedures of the ASC

Updates and distributes the surgery schedule as needed

Makes appointment reminder calls to patients as requested

Answers questions and provide information to patients as it relates to surgery scheduling and documentation

Requests patient records as required by the Physician

Verbally delivers instructions to patients and families

Performs all job functions in a HIPAA compliant manner

Collects payments and deductibles as directed

Processes payments in accordance with the ASC's

Demonstrates courtesy and helpfulness toward patients and their families

Attends all required education

Regular and predictable attendance

Performs other duties as assigned

Cognitive Skills

Exhibit mental alertness for quality decision making and exercising good judgment

Ability to multi-task effectively, efficiently, accurately, and with attention to details

Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors

Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables

Communication

Ability to effectively communicate patient care needs and significant information to healthcare team to promote continuity of patient care

Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, patients, and the general public

Teamwork

Work well with others be a team member

Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer or other designated person, following the Chain of Command

Participate in staff meetings, in-services, and continuing education as required

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages

Language Skills

Ability to understand, read, write, and speak English, if bilingual Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public.

Reasoning Ability

Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to understand and interpret basic financial data. Ability to interpret a variety of instructions in a variety of forms and deal with abstract and concrete variables.

Physical Demands

Ability to stand and walk for 6-8 hours per day

Ability to exert maximum muscle force to lift, push, pull, or carry objects up to 50 pounds in weight

Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously without "giving out" or fatiguing

Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Ability to position or transport patients, prepare medical procedure rooms, or set up patient care equipment

Ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position

Ability to keep or regain your body balance and stay upright

Ability to exert yourself physically over long periods of time without getting winded or out of breath

Ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears

Specific vision abilities for close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment

Days and hours of work may vary to meet patient needs

The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to meet patient care needs, such as laser rooms and some OR/Procedure rooms

Staff will work with medical and office equipment, some of which will have moving parts

Noise level is usually quiet to moderate

Staff may have exposure to blood and other potentially infectious body fluids and materials or toxic chemicals and cleaning solutions

The Center procedure rooms are often small, and due to equipment may have little room to work around and may necessitate reaching, pulling, pushing

Staff will work in close proximity to patients and co-workers

Qualifications

Behaviors

Required

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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