Job Description
PASSENGER SERVICE AGENT (JFK Airport)
Starting Pay: $21.25 - $21.50/hr.
JOB DUTIES:
• Greet passengers and provide customer service throughout the travel experience
• Assist passengers with check-in, boarding passes, and seat assignments
• Process baggage, including weighing, tagging, and coordinating loading and unloading activities
• Communicate with passengers to provide travel information and assistance
• Ensure compliance with airline and aviation security procedures
• Coordinate boarding activities and assist with on-time departures
• Respond to passenger inquiries and resolve customer service concerns
• Maintain accurate passenger records using reservation and passenger management systems
• Follow company, airline, and airport operational procedures
REQUIREMENTS:
• Customer service experience in the airline, travel, hospitality, or related industry preferred
• Supervisory or management experience preferred
• Ability to communicate in English
• Familiarity with reservation systems and computer applications
• Knowledge of airline or aviation industry procedures preferred
• Ability to safely lift and handle baggage and other materials
• Strong organizational and communication skills
• Ability to work effectively in a fast-paced environment
• Ability to handle challenging situations professionally
• Ability to work flexible hours, including evenings, weekends, and holidays
• Proficiency with computer systems for passenger processing and data entry
PREFERRED SKILLS:
• Multilingual skills, including Cantonese and/or Putonghua, preferred but not required.
BENEFITS:
• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• On-the-job Training
• Paid Time Off
• Paid Training
• Vision Insurance
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