Job Description

Concierge PositionThe Concierge serves as a key guest-facing team member, providing personalized service while supporting daily operations across hospitality, housekeeping, luggage handling, and guest activities. This role is hands-on and service-driven, ensuring an exceptional guest experience through flexibility, attention to detail, and teamwork. The Concierge also assists with waterfront and boating activities, including preparation and care of boats before and after guest use.Guest Services & Concierge DutiesGreet guests warmly and provide a high level of personalized service throughout their stayRespond to guest inquiries and assist with making reservations for accommodations, on-site amenities and local experiences.Assist guests with requests, directions, schedules, reservations, and general inquiriesAnticipate guest needs and proactively resolve issues to ensure satisfactionMaintain knowledge of on-site amenities, activities, and local attractionsLuggage & Arrival/Departure SupportAssist guests with luggage during arrival, departure, and room changesTransport personal items safely and efficientlyMaintain storage areas in a clean and organized mannerHousekeeping SupportAssist housekeeping team as needed during peak times or special situationsHelp with light cleaning, room staging, linen transport, and restocking suppliesEnsure public and guest-facing areas remain clean, orderly, and welcomingCommunicate maintenance or cleanliness issues promptlyActivities & Boating AssistanceSupport guest activities, including waterfront and recreational operationsAssist with boat-related duties such as preparing boats prior to guest trips, cleaning boats after use, and securing and covering boats when trips are completedServe as/ Support boat captains and activity leaders as directedFollow all safety procedures related to boating and guest activitiesGeneral Operations & Team SupportBe flexible in assisting other departments as operational needs ariseUphold safety standards and company policies at all timesMaintain a professional appearance and positive attitudeContribute to a collaborative team environmentQualificationsQualificationsPrevious hospitality, concierge, housekeeping, or guest services experience preferredStrong customer service and communication skillsAbility to multitask and adapt in a fast-paced environmentComfortable working outdoors and around waterAbility to lift and carry luggage and equipment as neededAttention to detail and commitment to cleanliness and safetyValid driver's license; boating experience a plus but not requiredPhysical RequirementsAbility to stand, walk, lift, and bend for extended periodsAbility to lift up to approximately 50 lbsComfortable working in varying weather conditions

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